1. The Ferry to Tioman is the only thing we do. As such, we're focused and committed to giving you, our ferry passengers, the best service we can.
2. When you contact us, you'll be assisted by English-speaking support staff - from 7 am until 10 pm.
3. Any kind of emergency whilst in Tioman? call +65 90079345 for assistance. We'll do our best to help.
4. You can ask us any questions you have related to Mersing (bus arrival times, parking, hotels, etc.) or Tioman (which ferry stop, doctor's clinic, ATM, etc.)
5. Our passengers can have excess luggage (child-seat, unused cases etc) stored in our Mersing office, at no charge.
6. Passengers travelling by car can put in a request for a private car park reservation in Mersing. We will arrange this free of charge. Subject to availability.
7. If our confirmation email to you bounces, due to a typo you made in your reservation, we follow up by searching for your correct email address on Facebook, LinkedIn etc, ensuring our confirmation email reaches you regardless.
8. Our passengers can change their date of ferry departure, at no charge.*
9. Let us know if you have any elderly in your travel party, or anyone wheelchair-bound, or with reduced mobility. We'll try to arrrange for ealy boarding.
10. Travelers can secure ferry seats with us even when the ferry schedule for that particular month hasn't been published yet.
11. Should you need next day's ferry, we'll put in a call to your Tioman resort to request for a postponement of your room reservation for one day, or a refund if postponing isn't possible.
12. Ferry timetable adjustments are published by our *Tweets, enabling all our followers to stay up-to-date to all but the most last-minute of schedule changes. *Terms and conditions apply.
13. Need the very latest ferry times? Call our dedicated Ferry Hotline.
14. Need an invoice for your ferry booking? Just let us know - we'll send you the full invoice by email.

*Subject to Terms and Conditions.